Thank you for your feedback. We would like to clarify a few points regarding your order: Quotation Measurements: We always mark the width and height of the entire set of words. The discrepancy you noted, where the letter height is less than 3 inches, is due to the parenthesis being taller than the letters in the fourth set. We apologize for any confusion this may have caused. Approval Process: We sent the production drawing to you for confirmation before proceeding with production. The items were produced following your approval. Resolution Offer: We offered to redo the characters at half price, but you declined this solution. We are committed to resolving this matter amicably and believe that further discussion and negotiation would be more appropriate and reasonable than a negative review. Please let us know if there is another way we can address your concerns. Thank you for your understanding.